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How can I Update Cascade to the Latest Version?
Cascade is constantly evolving with new features and reports. It is worth keeping up to date with the latest version to benefit from any bug fixes and enhancements. You can hear about the new features in the Cascade Connection newsletter or refer to the Change Log.
The version of your Cascade file is visible at the top of the Menu screen. It looks something like 2.0r05h.
How do I Upgrade to the Latest Version?
Software updates are free for the first 12 months after purchasing Cascade. At the end of this time, you can renew your support to receive further updates.
1 Check for the latest version of Cascade
Compare your version of Cascade with the latest version available.
- Your version of Cascade visible is at the top of the Menu screen.
- The latest version of Cascade is shown in the Change Log. It is currently 2.0r05h, released in May 2022.
The Change Log also shows the differences between versions.
2 Download the Latest Version
In the Modules section of the Cascade Menu, click on the Download button.
3 Open the New Cascade File
There’s a slight difference between Windows and Mac computers.
Windows
At the prompt, click on OK to open the file.
Click on Enable Macros.
Mac
Click on the Cascade file in the bottom left of the screen.
Click on Enable Macros when Cascade opens.
4 Save the New Cascade File
Often, the downloaded file is saved in the Download folder. This is not a good place to keep Cascade. It is much better to save it to your Documents folder or a cloud storage area such as DropBox, iCloud or OneDrive.
Make sure you have a backup process to recover your files if a disaster strikes.
Save your Cascade file to a working folder by clicking on File, Save As, then select a folder where you keep your important documents.
5 Transfer your Client information to the new version
In Cascade, move to the Theme Table and click on Import Themes.
The browser window appears where you need to select your previous Cascade file. Follow the prompts where it will pull in your client or staff names and themes. There is a counter in the bottom left corner indicating the progress of the import.
Need Help?
Click on the drop-down arrows to reveal the help.
There is no Download Button in the Modules screen
The Download feature was introduced to Cascade in version 2.0r04 – September 2019. Please contact us to receive the latest version manually. In future, you will be able to download Cascade yourself.
DropBox is disabled in my organisation
We appreciate that some organisations prohibit downloading files from DropBox. Please contact us quoting your licence number and we will email the Cascade file to you.
The Download Link is not Working
Updates are available within the first year of purchase and for 12 months after renewing your support. The download link will not work outside of these times.
Please contact us quoting your licence number if the download link does not work.
I can’t find the location of my previous version of Cascade
Sometimes we are so familiar with using a shortcut to a file, we forget where to find the file itself.
Open your previous version of Cascade and head to the Settings section of the Menu.
Click on System Settings in the bottom right corner to reveal the folder location for Cascade.
Can I Renew my Support to receive an Update?
Yes – you are welcome to renew your support if it has expired. Click on the link for your Cascade Product.
Cascade Professional
Cascade Personal
Check that you have the correct product and you will need to enter your License Number. See the top of the Cascade Menu for the product type and the license number is a C followed by 5 digits.
After renewal, we will send you the latest version of Cascade and you can receive updates for a further 12 months.
For any further help, please contact us.
